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Position Details: Service manager

Location: Portadown, Co Armagh
Openings: 1
Salary Range: Negotiable
Type: Perm

Description:

Service Manager

Portadown, Co Armagh

Full-Time & Permanent

Monday – Friday 8.30am – 5.30pm (Saturdays 9.00am - 1.00pm as per the rota. )

Salary negotiable

Zenrec Exclusive

 

Company Bio

Established 45 years ago in the heart of Northern Ireland Shelbourne Motors is renowned as one of the most progressive family run car dealer groups in the province.

 

From a nine-acre facility on the outskirts of Portadown in County Armagh, the company represents major global brands such as Toyota, Renault, Nissan and Dacia New & used vehicle sales, motability, servicing, parts, rental, accident repair as well as a specialist fleet division all contribute to the ongoing success of the company.

 

Job Role

As Service Manager, you will be looking after a busy and professional dealership where your remit will be to manage all aspects of the department: overseeing the day to day running of the workshop, managing the Technicians to achieve maximum productivity, making sure that the Advisors are always customer focused and achieve up sales targets to budgets and KPI Monitoring. The Service Manager will ensure warranty claims are submitted, processed and tracked in line with Dealer Warranty Policy thereby meeting or exceeding customers’ expectations in terms of warranty contributions. You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

 

Criteria:

  • Experience working as a Service Manager or Aftersales Manager for at least 3 years
  • Able to demonstrate good leadership and coaching ability
  • Strong people-management skills
  • Ability to adapt to change
  • Solid and stable career history
  • A full driving licence is essential
  • CDK knowledge is preferable but not essential
  • Awareness of the Nissan brand / used cars servicing is preferable but not essential
  • Knowledge of Dealership Warranty claims procedures / coding is desirable

 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)

 

 

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Our client is committed to equality of opportunity and welcomes applications from all sections of the community

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